Free Technical Support Policy
Thank you for choosing Speedy Solutions products. Speedy Solutions provides free technical support for all of Speedy Solutions products. In most cases, free technical support is available for the current version of a product and its previous version. Free technical support may not be available in cases of conflict between the Policy and the License Agreement or national laws.
Free technical support is only provided to registered users. Free phone support is provided to customers with initial installation, setup and training unless covered or not covered by license and or by agreement.
Speedy Solutions makes every effort to answer your requests within 2 hours Monday to Friday 7am to 10pm EST, support is available 24/7. You can contact us by clicking the black support tab on the left hand side of the screen, or via phone our hotline is open Monday to Friday from 7:00am to 7:00pm EST via voicemail 866-369-8479 x 3. Please note that many issues can be solved by consulting the help file, the knowledge base or the help forum. Please click on one of the links on the right of this screen to access these help resources. Installation support is provided for 60 days after initial purchase, via phone. Installation support is always provided for free for the life of the software via the help forum, knowledge base, email and ticketing system. If support is required by virtual support assistance for additional reinstallation and or restoration services please refer to the help contact information within the software on how to contact Speedy Solutions to understand the structure of such support. Technical support policy can change without notice.
Speedy Solutions Continuing Education Series. As a part of an ongoing commitment to provide value to our customers, Speedy Solutions provides a web-based continuing education program designed to keep our customers current with the rich features and functions delivered with the Speedy Organizer system. Each quarter, Speedy Solutions Inc. hosts a 30-90 minute online "class style" event for all registered customers and business partners. During each session, an experienced Speedy Organizer instructor leads the "class" through a variety of topics and functionalities designed to ensure each customer is getting the maximum value and return from the usage of their Speedy Organizer system. This is a great way of keeping your staff up to date with new features, training new employees or handling turnover in staff, as well as making sure that all of the functionality and capabilities of the system don't get lost after the initial Speedy Solutions Inc. training and education.